Return Policy

At Avenzra, every order is checked before it is packed and dispatched. To keep things fair for all our customers, returns are accepted only under the conditions below.

When We Accept a Return

A return request is accepted only if the product you received is:

Broken or damaged on delivery, or
A wrong item (different from what you ordered)

We do not accept returns for change of mind, a product not matching personal taste, or any other reason.

Report Within 48 Hours

Email us at avenzrasupport@gmail.com within 48 hours of delivery with:

Your order number
The reason (broken / damaged / wrong item)
Clear photos or a video of the product and the parcel showing the issue

Requests received after 48 hours, or without photos or video, will not be accepted.

Return Process

We review your email and photos. If the request meets the conditions above, we approve it and share our return address.
You send the product back to our address in its original packaging, with all items included.
Once the parcel is delivered to us, we inspect it.
If it is the same product we sent, in the condition reported, we issue a full refund. See our Refund Policy for details.