Customer Support

We're here to help! If you have any questions about your order, our products, delivery or returns, our support team is happy to assist you.

Contact Us

You can reach our support team via email at avenzrasupport@gmail.com, or simply reply to your WhatsApp order confirmation message. We aim to respond to all inquiries within 24-48 hours.

Order Support

For questions about an existing order, please have your order number ready so we can assist you faster.

Frequently Asked Questions

How can I track my order? Once your order is dispatched, we will share the courier tracking number with you by email or WhatsApp.
Can I change or cancel my order? Reply to your WhatsApp order confirmation as soon as possible; we can make changes before the order is dispatched.
What if my item arrives broken, damaged or wrong? Email us within 48 hours of delivery with your order number and clear photos or a video. Once approved, you send the item back to us, and a full refund is issued after we receive and inspect it. See our Refund Policy for full details.

Business Hours

Our support team is available Monday to Saturday, 10:00 AM - 6:00 PM (PKT).