Refund Policy

Refunds at Avenzra are issued only for products that arrive broken, damaged or as a wrong item, and only after the product has been returned to us and inspected.

Conditions

You emailed us at avenzrasupport@gmail.com within 48 hours of delivery with your order number, the reason, and clear photos or a video of the issue.
Your return request was approved by our team.
You sent the product back to our address in its original packaging, with all items included.

When the Refund Is Issued

No refund is issued at the time of your request. A full refund is issued only after the returned product is delivered to us and our inspection confirms that it is the same product we sent you, in the same condition as reported.

When a Refund Is Refused

The returned product is different from the one we sent, or has been swapped or tampered with
The product has been used, further damaged, or has missing parts
The request was made after 48 hours of delivery or without photo or video proof
Change of mind or personal preference

Refund Method

As most orders are Cash on Delivery, approved refunds are sent by bank transfer, JazzCash or Easypaisa within 5–7 business days after inspection. Prepaid orders are refunded to the original payment method.